Why Do Firms Have Information Systems
From Value of HCI
E. Burton Swanson (UCLA Anderson School)
In this essay, it is suggested that a multi-level interaction perspective offers insight in answering the fundamental question, “Why do firms have IS?” The role of humancomputer interaction (HCI) in firms is recast in this context and seen to be basic to the modern firm’s interactions more broadly, with implications for firm capabilities and organizational learning.
IS foundations, interaction perspective, human-computer interaction (HCI), machine agency