Improving Work Through HCI: A Case Study On Information Sharing Practices

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Breanne Kunz (School of Informatics, Indiana University), Youn-kyung Lim (School of Informatics, Indiana University), Erik Stolterman (School of Informatics, Indiana University)


Companies are realizing the advantage of HCI design principles applied to product and service development. An HCI approach could enhance other areas of the organization as well. This research is focused on the specific organizational problem of information sharing. Research indicates effective information sharing within an organization leads to innovative ideas and enhanced work coordination, both of which result in competitive advantage. We propose that a user-centered approach would improve information sharing across an organization. In this paper, we describe a case study of information sharing practices in a technology product development lab. Observations suggest that an HCI perspective might improve these processes and we offer principles for designing user-centered information sharing systems.



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